Unity Plaza Computer Hardware Chain - Security Issues, Customer Misleading and Cheating
My U.S.Robotics 4 Port ADSL Router was broken on 07th of July. Since I had brought it about 9 months ago and I had 1 year warranty, I went to Unity Plaza, Bambalapitiya to claim my warranty. I have brought it from the shop called "IT LAND" in the ground floor, even though their are lot of shops of with different different fancy names; most of them belong to same chain. Their technical center is situated at the 2nd floor of the same building.
The guy in the technical support took the router and told me that it would take about 3 days and call them before coming again. Since it was a Saturday, I wouldn't complain on such delay.
In the Monday morning, I called the technical support and they took the job id and told me that if router is ready they will call me in the evening because they send all the job ids to check by noon. And they said that they will inform me only if router is ready. I found it very inconvenient and surprising because at the customer support they are pretending that they enter all the information into their database and looks like they have no way to simply check if a certain job is done or not. :-)
Anyway I decided to goto Unity Plaza in the Monday morning and I have to wait about 45 minutes after the technical division guy took my receipt and till he brought me a working router.
I never thought they gonna give me a new router, but that guy gave me a router and told me it is a new one. Actually I didn't believed him.
Actually It was a used router, It had one or two small scratches on the surface... and it doesn't matter to me. When I plug-it, it connected to internet, even before I had configured it. Actually their all new router had added all the required all the required information to connect to the internet and it had the it's previous users ADSL user name and password.
I guess the previous user is from Maharagama area since the user name starts with MGM.
Actually the user name is mgm2248896@sltadsl.lk. I can provide the password also but I think it is unethical to do so.
They intensionally mislead me saying that it was a new router and I would rate it as cheating. And they have violated the privacy of the that previous user of the router, by giving me his ADSL user name and password.
I'm really not happy with the customer service or the equipment sold at most of the Computer shops in Unity Plaza, but I have no choice but to go their since they got the lowest price trash.
5 comments:
Far and away my preferred brand of Hard Drive is Western Digital. I’ve owned a ton of hard drives over the past 15 years and the only brand that’s never crashed on me is Western. I’ve also been fond the pricing on their drives. Other brands tend to overprice newer, larger drives but WD has never done that. You could also go with Seagate too as they are very reliable pieces of hardware, I just prefer Western. I’ve only had one Seagate drive crash on me but I don’t think it was the fault of the drive. The computer was overheating and the drive just happened to be the first victim.
Hey Kesara:
man Sumith. machan balagena rails uda waadi wela inne. ape trains wala okkoma jarawa watenne rails uda thamai. tc.
99% of the computer shops in unity plaza are owned by pc house or its subsidiaries. There is a muslim business mafia there. Those people are real frauds. dont trust them. always argue and complain to the mangaemnet. PC house sucks.
barclays is some what better
ya dont cheat complain to management always
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